1. Information We Collect

a. Business Information

• Business name, address, and contact details
• Account login credentials

b. Customer Data (Provided by You)

• Customer names
• Phone numbers
• Vehicle purchase or inquiry details
• Transaction and payment information

c. Usage Data

• IP address
• Browser type and device information
• Pages visited and usage patterns

2. How We Use Your Information

• Provide and operate the RideWise platform
• Manage customer relationships and vehicle sales data
• Send notifications and updates via WhatsApp Business
• Improve platform performance and analytics
• Provide customer support

3. WhatsApp Business Messaging

RideWise integrates with WhatsApp Business API through third-party providers such as Twilio.

• Messages are sent on your behalf to your customers
• You are responsible for obtaining explicit consent (opt-in) from your customers
• Message content is controlled by you, not RideWise
• We do not guarantee delivery of messages

We comply with WhatsApp Business policies and require all users to do the same.

4. Third-Party Services

• WhatsApp Business API providers (e.g., Twilio)
• Cloud hosting and database services

These third parties may process data on our behalf and are bound by their own privacy policies.

5. Data Sharing and Disclosure

We do NOT sell your data.

• With third-party service providers (e.g., WhatsApp API providers)
• To comply with legal obligations
• To protect our rights, users, or platform integrity

6. Data Retention

• Provide our services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your data at any time.

7. Data Security

• Secure servers and encrypted connections
• Access control and authentication

However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Responsibilities

• Collecting customer data lawfully
• Obtaining proper consent before sending WhatsApp messages
• Ensuring compliance with applicable data protection laws

9. Your Rights

• Access your data
• Correct inaccurate data
• Request deletion of data
• Withdraw consent

To exercise these rights, contact us at the email below.

10. Children’s Privacy

RideWise is not intended for individuals under the age of 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

13. Compliance with WhatsApp Policies

• WhatsApp Business Policy
• WhatsApp Commerce Policy

Failure to comply may result in suspension of your messaging capabilities.