1. About RideWise

RideWise is a SaaS platform designed for second-hand vehicle sellers to manage customers, analyze sales data, and communicate with clients using WhatsApp Business messaging integration.

2. Eligibility

• You are at least 18 years old
• You are legally capable of entering into a binding agreement
• You are using the platform for legitimate business purposes

3. User Responsibilities

• Provide accurate and complete business information
• Maintain the confidentiality of your account credentials
• Use the Service only for lawful purposes
• Ensure that all communications sent via WhatsApp comply with applicable laws and policies

You are solely responsible for all activities conducted under your account.

4. WhatsApp Business Integration

RideWise enables users to send messages to their customers via WhatsApp Business APIs (through third-party providers such as Twilio or Meta).

• You have obtained proper consent from your customers before sending messages
• You will not send spam, promotional abuse, or unauthorized messages
• You comply with WhatsApp Business policies and guidelines
• RideWise is not responsible for message delivery failures, restrictions, or bans imposed by WhatsApp or third-party providers

5. Data Usage and Privacy

• RideWise collects and processes customer and business data to provide analytics and messaging features
• You retain ownership of your data
• You are responsible for ensuring lawful collection and usage of your customer data
• We implement reasonable security measures but do not guarantee absolute security

6. Subscription and Payments

• RideWise may offer free and paid plans
• Paid subscriptions are billed on a recurring basis (monthly or yearly)
• Fees are non-refundable unless otherwise stated
• We reserve the right to modify pricing with prior notice

7. Service Availability

• We strive to provide uninterrupted service but do not guarantee 100% uptime
• Maintenance, updates, or external service failures may cause temporary disruptions

8. Prohibited Activities

• Use the platform for illegal or fraudulent activities
• Send abusive, misleading, or harmful content
• Violate WhatsApp or third-party provider policies
• Attempt to reverse engineer, hack, or disrupt the platform

9. Suspension and Termination

• Suspend or terminate your account if you violate these Terms
• Restrict access if required by law or third-party policies

You may stop using the Service at any time.

10. Limitation of Liability

• Loss of business, revenue, or data
• Messaging failures due to WhatsApp or third-party providers
• Any indirect or consequential damages

Your use of the Service is at your own risk.

11. Third-Party Services

• Their availability or performance
• Their policy changes or restrictions

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

14. Contact Us

For any questions regarding these Terms, contact us at: